Discover Qatar W.L.L a limited liability company having a principal place of business at Qatar Airways Tower 3, Airport Road, Doha, State of Qatar.
These Terms and Conditions, together with our Privacy Notice, where your Holiday is booked via our Website, our Website Terms of Use and any other written information we brought to your attention before we confirmed your booking form the basis of your contract with Discover Qatar with its registered office at Qatar Airways Tower, PO Box 22550, Doha, State of Qatar. Please read these Terms and Conditions carefully as they set out our respective rights and obligations. These Terms and Conditions are effective from the date of their publication on our Website and we may change any of these Terms and Conditions at any time. While prior notice of changes to these Terms and Conditions may not always be possible due to operational or other considerations, Discover Qatar will endeavour to give you reasonable notice of any material changes.
The Services made available by Discover Qatar can only be used by you after you have first read these Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for this purpose. It is not possible to proceed with the booking process without this acceptance.
You also acknowledge that, read before confirming the reservation of the Service, you have read the standard information form on essential rights available as set forth at the end of these Terms and Conditions (Article 18).
By making a booking, the Lead Customer/ Guest on the Booking and who must be at least 18 years old, agrees on behalf of all persons detailed on the Booking.
TERM | DESCRIPTION |
Booking Confirmation | means the email confirmation sent to the Lead Customer/ Guestconfirming a Booking, |
We, Our, Us and the Organiser | means Discover Qatar W.L.L. |
You, your and Customer or Traveller | means a customer/ guestwho books one or more Services offered on the Website. |
Tourism Product or Services | means the services booked by you or any person on your behalf via our Website. |
Leader | means a qualified tour manager. |
Lead Customer | means the Customer/ Guest who makes a booking for themselves and/or on behalf of others under the same Booking |
Package Travel Directive | refers to the Directive (EU) 2015/2302 on Package Travel and Linked Travel Arrangements . |
Package Travel | bears the meaning of a "package travel" in the Package Travel Directive. |
Terms and Conditions | mean these terms and conditions for Discover Qatar as amended from time to time. |
Website | means www.discoverqatar.qa |
Applicable change/amendment fees | |||
---|---|---|---|
Days prior to service delivery within which the notice of cancellation is received by Discover Qatar in writing | General Products (Hotels/Services) | Transit Tours | Qatar Stopover |
4 days and more | Hotel Tours & Transfers Cancellation Policy | Hotel Tours & Transfers Cancellation Policy | Hotel Tours & Transfers Cancellation Policy |
3 days and less, No Show | Non-refundable* | Non-refundable* | Non-refundable* |
*Please refer to product specific cancellation, refund policies for handling charges and details. | |||
*Some products may be completely excluded from any refund and cancellation, as described under product description details. |
13.1 You must inform us without undue delay of any failure to perform or improper performance of the travel services included in your Tourism Product. If any of the travel services included in your Tourism Product are not performed in accordance with these Terms and Conditions or are improperly performed, by us or the travel service suppliers, you may be entitled to an appropriate price reduction or compensation or both.
As Organiser of the Package Travel, we will give appropriate assistance without undue delay to the Traveller in difficulty, more particularly by providing appropriate information on health services, local authorities and consular assistance and by assisting the traveller to make distance communications and helping the traveller to find alternative travel arrangements. Please note that we will be entitled to charge a reasonable fee for such assistance if the difficulty is caused intentionally by the traveller or through the traveller's negligence.
We promise that your Tourism Product arrangements will be made, performed or provided with reasonable skill and care and for which we are liable. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do.
In respect of other arrangements
We promise to use reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Terms and Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your Tourism Product, as well as using our reasonable skill and care in choosing our suppliers.
In respect of Package Travel and other arrangements
We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the Package Travel and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Except as specifically set out in these conditions, we will not accept any further or different liability than the Package Travel Directive and its relevant transposition into National Law of European Union Member States impose. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is three times the price (excluding insurance premiums and amendment charges) per person affected unless a lower limitation applies to your claim under this clause.
For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your Tourism Product.
Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.
You can ask for copies of the travel service contractual terms, or the international conventions, from us at the details provided.
Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under any convention or regulation which applies to the travel arrangements or hotel stay in question. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.
Local Excursions/Activities/Events
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure or on our Website.
The services and facilities included in your Tourism Product will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice.
Every occurrence of unavoidable or extraordinary circumstances will lead to the suspension of the obligations in these Terms and Conditions that are affected by such unavoidable or extraordinary circumstances and we shall not be liable as a result of our inability to meet such obligations in an event. If it is impossible to ensure your return as scheduled due to unavoidable or extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your Tourism Product.
14.1 Discover Qatar is committed to protecting your privacy and complying with applicable data protection and privacy laws and the protection of your Personal Data that you provide to us in the course of a Booking. By "Personal Data" we mean any information relating to an identified or identifiable natural person. Personal Data will be processed for the purposes of performing your Booking in accordance with our Customer Privacy Policy.
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Discover Qatar W.L.L will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Discover Qatar W.L.L has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.
Key rights under Directive (EU) 2015/2302 are the following:
— Travellers will receive all essential information about the package before concluding the package travel contract.
— There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
— Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
— Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
— The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than twenty (20) days before the start of the package. If the price increase exceeds eight (8) % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
— Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
— Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
— Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
— If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
— Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
— The organiser has to provide assistance if the traveller is in difficulty.
— If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured.
Websites where Directive (EU) 2015/2302 as transposed into national law can be found: